Privacy Policy
This policy explains what information we collect from guests, why we collect it, and how it is protected.
What we collect
- Identity details — name and government ID at check-in, as required by law for hotel registers
- Contact details — phone number and email, used to confirm and manage your booking
- Stay records — reservation dates, room, billing and payment records
How we use it
Your information is used only to manage your reservation, meet legal record-keeping duties, and contact you about your own stay. We do not sell or rent guest information to anyone.
Sharing
Guest records are shared only when the law requires it — for example with authorities under mandatory hotel-register rules — or with your consent.
Retention & security
Records are kept only as long as law and accounting rules require, on systems restricted to authorised staff.
Your rights
You may ask us what information we hold about you, ask for corrections, or ask for deletion where the law allows. Contact the front desk or email us and we will respond within a reasonable time.