Refund & Cancellation Policy
We keep cancellation fair and simple. These are our standard terms — a group quotation or corporate agreement may state its own, which then applies.
Cancelling a booking
- 48 hours or more before check-in — free cancellation, any advance refunded in full
- Less than 48 hours before check-in — one night is charged; the rest of any advance is refunded
- No-show — one night is charged and the remaining reservation is released
Early departure
If you check out early, nights already stayed are charged and unused nights that were prepaid are refunded, unless your booking was on a non-refundable rate agreed in writing.
How refunds are paid
- Refunds go back the way you paid — cash advances are refunded in cash at the desk, bank and online payments to the same account or card
- Bank and card refunds are initiated within 7 working days of the cancellation
Questions
Anything unclear about a charge or a refund? Speak to the front desk or contact us — every folio line is itemised and we will walk you through it.